Returns & Refunds Policy

At Mobility Co., we want you to feel confident in your purchase.

Change of mind

– Requests must be made within 7 days of delivery
– Items must be unused and in original condition
– Return transport costs may apply

This policy applies to change of mind returns only and does not limit your rights under Australian Consumer Law.

Hygiene and personal use products

For health and safety reasons, some products cannot be returned once delivered or used.
This includes bathroom and toileting aids, personal hygiene products, and any item intended for direct personal use.
These items are non-returnable unless they are faulty or damaged.

Faulty or damaged items

If your product arrives faulty or damaged, please contact us as soon as possible.
We will assess the issue and arrange repair, replacement or refund in accordance with Australian Consumer Law.

Custom or special orders

Custom or made-to-order products may not be eligible for return unless faulty.

Our commitment

We always aim to resolve issues fairly, quickly and with care.

Contact us

Email: sales@mobilityco.au
Phone: 1300 225 203